At Mangao, we strive to provide you with the best service and products. However, if you are not satisfied with your order or encounter any issues, please review our refund policy below.

✅ Eligibility for Refunds

• Refunds are applicable only in the following cases:

  • You were charged but did not receive the ordered item.

  • The delivered item was wrong, expired, damaged, or significantly different from what was ordered.

  • The order was canceled by the vendor or delivery partner.

⚠️ Non-Refundable Situations

• Change of mind after placing the order.

• Incorrect or incomplete delivery address provided by the user.

• Unavailability to receive the order at the time of delivery.

💳 Refund Process

• If your refund request is approved, it will take up to 7 days for the refund amount to be credited to your original payment method (such as your bank account, UPI, or wallet).

• We will notify you once the refund has been processed.

📩 How to Request a Refund

• Contact our support team via the Mangao app or email us at [your support email here] within 24 hours of delivery.

• Provide your order ID, reason for refund, and any supporting photos or evidence (if applicable).